Semi Dedicated Plan

Outsource hosting support provides you semi-dedicated support staff who are ideally suitable for web hosting companies who have more than one server(s), and need to provide 24x7 technical support for their customers

Support features

  • 24 x 7 x 365 - Availability
  • Support staff available on IM
  • Unlimited Servers
  • Multiple OS Support ( Linux and Windows )
  • 24 x 7 Helpdesk Support
  • Response Time - 30 Minutes
  • L1 / L2 Support Ticket
  • Full Server Support
  • 24 x 7 Server Monitoring
  • Live chat support - Available as addon

 Pricing

SDP-Premium - $499/mo
  • Unlimited Servers
  • 24 x 7 x 365 - Availability
  • 15 tickets per day
  • Response Time - 30 Minutes
  • Resolution Time - Six hours
  • L1 / L2 Support Ticket
  • 10 hours System Administration Per Month
  • Level 3 tickets included in admin hours
SDP-Pro - $899/mo
  • Unlimited Servers
  • 24 x 7 x 365 - Availability
  • 25 tickets per day
  • Response Time - 30 Minutes
  • Resolution Time - Six hours
  • L1 / L2 Support Ticket
  • 15 hours System Administration Per Month
  • Level 3 tickets included in admin hours
SDP-Enterprise - $1399/mo
  • Unlimited Servers
  • 24 x 7 x 365 - Availability
  • Unlimited tickets per day
  • Response Time - 30 Minutes
  • Resolution Time - Six hours
  • L1 / L2 Support Ticket
  • 20 hours System Administration Per Month
  • Level 3 tickets included in admin hours
  • Single Help Desk
SDP-Multi-Comp - $2499/mo
  • Unlimited Servers
  • 24 x 7 x 365 - Availability
  • Unlimited tickets per day
  • Response Time - 30 Minutes
  • Resolution Time - Six hours
  • L1 / L2 Support Ticket
  • 30 hours System Administration Per Month
  • Level 3 tickets included in admin hours
  • Multiple Help Desks

Addons

Live Chat Support (Price depends on which of the above plan you purchase)

 

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