| Live chat support is the fastest and easiest way to
begin building strong, personal relationships with your customers
and visitors to your Website. Our friendly support staff gives your
visitors all information that they need, to convert the visitors in
to prospects.
Benefits
 Your
sales will increase.
Your
visitors will have a great experience shopping at your site.
Your
visitors will refer a lot more people to visit your site.
This
will increase the traffic on your site, in turn resulting in more
sales.
 Package |
Price per month |
| 24 hours Dedicated Seat |
$1500 |
| 16 hours Dedicated Seat |
$1000 |
| 8 hours Dedicated Seat |
$800 |
What we do is
Give
your web site visitors the information they need.
Give
this information when they are looking for it on your website.
Impress
them with top quality live help support and convert them into your
prospects.
We offer you live, professional, personalized greeting, and customer
care to your web site visitors.
Live chat training procedure
We spend time studying your website, your products and services.
We will need a set of FAQ's from you on the type of questions that
are generally anticipated by you. Then we create our own internal
FAQ Database from which we create canned answers for your customer.
The nice thing about canned answers is that regardless of the live
chat your customers always get the same answer. Our goal is to create
a comprehensive FAQ database, which should cover as many questions
as possible.
Answering visitor queries
Our Live chat staffs, who are trained on answering certain questions,
then greets the visitor.
The live chat operator then proceeds to answer all the questions
that are created during the "Training" phase. If the live
chat operator does not have answers to certain questions, the visitor
will be asked for his/her contact details (either phone or email)
which will be passed to your staff with the chat transcript. Later
we also add those queries in the FAQ database.
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