Outsource hosting support provides you semi-dedicated support staff who are ideally suitable for web hosting companies who have more than one server(s), and need to provide 24x7 technical support for their customers
Support features
- 24 x 7 x 365 - Availability
- Support staff available on IM
- Unlimited Servers
- Multiple OS Support ( Linux and Windows )
- 24 x 7 Helpdesk Support
- Response Time - 30 Minutes
- L1/L2 Support Tickets
- Full Server Support
- 24 x 7 Server Monitoring
- Live chat support - Available as addon
Pricing
SDP-Budget - $299/mo
- Unlimited Servers
- 24 x 7 x 365 - Availability
- 10 tickets per day
- L1 / L2 Support Tickets
- Response Time - 30 Minutes
- Resolution Time - Six hours
- 5 hours System Administration Per Month
- Level 3 tickets included in admin hours
SDP-Premium - $499/mo
- Unlimited Servers
- 24 x 7 x 365 - Availability
- 20 tickets per day
- L1 / L2 Support Tickets
- Response Time - 30 Minutes
- Resolution Time - Six hours
- 10 hours System Administration Per Month
- Level 3 tickets included in admin hours
SDP-Pro - $899/mo
- Unlimited Servers
- 24 x 7 x 365 - Availability
- 25 tickets per day
- L1 / L2 Support Tickets
- Response Time - 30 Minutes
- Resolution Time - Six hours
- 15 hours System Administration Per Month
- Level 3 tickets included in admin hours
SDP-Enterprise - $1399/mo
- Unlimited Servers
- 24 x 7 x 365 - Availability
- Unlimited tickets per day
- L1 / L2 Support Tickets
- Response Time - 30 Minutes
- Resolution Time - Six hours
- 20 hours System Administration Per Month
- Level 3 tickets included in admin hours
Addons
- Live Chat Support (Price depends on which of the above plan you purchase)
