| With per server package you get uninterrupted web
hosting support for 24 hours a day, 7 days a week, you
are served by experienced level 1 and level
2 web hosting support technicians. Your clients receive
a live human response within 10 minutes; with a 1 hour guaranteed
resolution time for Level-1 support issues and 6 hour time for Level-2
issues.
We have kept this package dependent on number of domains that you
have on your web hosting server, as suitable for any size of web
hosting company. Unlimited help desk tickets is
a key feature in per server support package, billing and sales related
queries are escalated to the appropriate department as they are
the best to handle them. We do communicate with your web server
provider i.e.; the data center and online support
staff proactively to get the server rebooted if required, as we
do server monitoring for your server from our support
operation center.
 Per
server domains |
Per
server pricing |
| 0
to 100 domains |
$100 per
month |
| 0
to 250 domains |
$150 per
month |
| 0
to 500 domains |
$250 per
month |
Domain is defined as a hosting account created
on the web server, this excludes addon domains and parked domains
on the web hosting shared, reseller or dedicated server whichever
you have. We will use your web based support help desk to serve your
customers, as you have access to the help desk you can monitor our
ticket responses with ease. In this way we stay transparent
for your customers.
Add-on: Server
management package
If you need live chat support for your customers
with this package it will cost you extra $0.50 per domainin which
we provide unlimited live chat. (Minimum 100
domains per server)
Discounts available if you have five or more
servers.
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