 |
|
 |
 |
|
 |
|
 |
In this package, we provide you a web hosting dedicated
technician (level1, level2 and level3 ) who works just for your company
as your in-house technician. Just assume that your employee is seated
in our technical operation center to whom you can communicate at anytime.
You can have your own dedicated
technician who will man your support board and answer tickets
as and when they occur — with 10 minutes average human response
time and under 6 hour average resolution time for 99% of all issues!
Communicate with the senior administrator's and datacenter at any
emergency time is what we do..
For
ex. When a server is down, a technician immediately do the following:
| |
1. Go to the technical support chat of the Datacenter website.
2. Submit a ticket to the Datacenter to get the server up.
3. Follow-up with the datacenter every 15 minutes till the server
gets up.
4. At a last resort, he calls datacenter and the owner/concerned
person and inform if there is anything serious. |
All dedicated
technicians have at least 1000 hours of experience in web hosting
industry. This helps as with technical capabilities, knowledge of
the hosting industry is always helpful to suggest new thoughts that
are in market and present it to the web hosting, data center owners
in order to double your business. |
|
|
 |
|
 |
|
|
 |
| © 2007. Outsource Hosting Support. All rights reserved |
|
|
